Contact Us

When will I receive my order?

We will send you an order-confirmation email message, which includes your expected delivery date. You can also follow your order in My Account.

If you have a 24 Hour Production item in your cart and you placed your order before 1:00PM CST, this item will be produced and shipped out the next business day (excluding weekends and holidays). Shipping times vary.

Does Staples Promo charge for shipping?

Ground shipping is free on orders over $250 if you create an account with us. Creating that account is simple and quick, and it gives you access not only to that free shipping but also saving the logos and artwork you upload as well as saving and sharing products with others on your team. For smaller orders, yes, we do need to charge for shipping.

Can I ship to different locations?

Unfortunately, the complexity of customizing products prevents us from shipping one order to multiple addresses. If you need products sent to two or more different addresses, please put in separate orders.

How much does it cost to customize a promotional product?

All customizations are free! Every product comes with free setup - that means no hidden decoration fees or surprises when you customize with us. Product prices vary depending on which product you choose.

Do you offer free samples?

Yes, you can order a free sample by contacting our team at 1.800.491.3003, emailing at promosupport@staples.com or by chatting with us online!

Do I have to buy minimum quantities?

Many of the products we offer have lower minimum order quantities, but, yes, custom products do have minimum quantities to make sure you get the best deal.

Can I see what my logo will look like on a product before I buy it?

Yes, you can. On the product page, upload your logo or other artwork, or select from ones you've already uploaded. You'll see your graphic rendered on the product.

Better yet, you can share this realistic rendering by saving the product: Create an account, then use the Save for Later button to save the product to your account, with your logo and the color you selected. You can then find it and share it any time from My Account.

What type of payments do you accept?

We accept credit cards on StaplesPromo.com. For other invoicing options, please contact our team at 1.800.491.3003, email at promosupport@staples.com or chat with us online.

When will my credit card get charged?

Your card will be charged when your order ships, not before. When you check out, Staples Promotional Products will authorize the amount, which shows up on your statement as a pending transaction. That charge will not post until we ship the order.

Are there set-up fees?

All customizations are free! Every product comes with free setup — that means no hidden decoration fees or surprises when you customize with us.

What if I need to change or cancel my order?

Due to the customized nature of our products, we can not make changes to your order once it goes to production. Please carefully check all your order details before placing your order. Our team carefully reviews all artwork before it goes to production, and you can rest easy that we will contact you for review in the event we need to optimize or otherwise make changes to meet the level of quality you expect from us.

If you have any questions, please use chat, call our support team at 1.800.491.3003, or email promosupport@staples.com.

What if I have 24 Hour Production items and non-24 Hour Production items in my order?

If your order was placed by 1:00PM CST, your 24 Hour Production item will be produced and shipped out the next business day (excluding weekends and holidays). For products not in this collection, you will receive an order confirmation email which will include your expected delivery date.

Can I see a proof of my product before it goes into production?

Yes, you can, in real time. The product image is a realistic rendering of the final product with your artwork on it and in the color you select, so what you see in cart is your proof.

Better yet, you can share this proof by saving the product: Create an account, then use the Save for Later button to save the product to your account, with your logo and the color you selected. You can then find it and share it any time from My Account.

What type of logo file formats are best suited for decoration?

For best results, the higher the resolution of your graphics, the better. Our site accepts uploads in the JPG, PNG, EPS, AI, TIFF, and GIF formats (look for the file extensions .jpeg, .jpg, .png, .eps, .ai, .tiff, and .gif).

We can also work with other file formats; please use chat, call 1.800.491.3003, or email promosupport@staples.com to work with our support team.

Is it possible to have logos in multiple locations on the product?

Yes, our products offer two choices of location wherever possible. You can choose either one or both at no additional charge.

If you're looking for more placements, or you need something not available on the product page, we can help with that, too. Use chat, call 1.800.491.3003, or email promosupport@staples.com to work with our support team.

Can I view a size chart for apparel items?

Yes you can. Please click here to view our size charts for Men's, Unisex, Women's, and Youth Apparel.

Can I see a proof of my product before it goes into production?

Yes, you can, in real time. The product image is a realistic rendering of the final product with your artwork on it and in the color you select, so what you see in cart is your proof.

Better yet, you can share this proof by saving the product: Create an account, then use the Save for Later button to save the product to your account, with your logo and the color you selected. You can then find it and share it any time from My Account.

What type of logo file formats are best suited for decoration?

For best results, the higher the resolution of your graphics, the better. Our site accepts uploads in the JPG, PNG, EPS, AI, TIFF, and GIF formats (look for the file extensions .jpeg, .jpg, .png, .eps, .ai, .tiff, and .gif).

We can also work with other file formats; please use chat, call 1.800.491.3003, or email promosupport@staples.com to work with our support team.

Is it possible to have logos in multiple locations on the product?

Yes, our products offer two choices of location wherever possible. You can choose either one or both at no additional charge.

If you're looking for more placements, or you need something not available on the product page, we can help with that, too. Use chat, call 1.800.491.3003, or email prom

Why is my coupon code not working?

Please use chat, call 1.800.491.3003, or email promosupport@staples.com to work with our support team.

How do I set up an account?

Please visit this page to set up an account and get free ground shipping on orders over $250. Not only that, but you'll also be able to save your uploaded logos as well as save products you've customized for later and share them with team members.

How do I reset my password?

Please visit this page and follow the instructions to reset your password.

What is your exchange and return policy?

Returns are accepted if items are materially damaged or do not meet product specifications. Any return requests must be made within ninety (90) days of receiving the product. For additional questions about our return policy, please call customer support at 1.800.491.3003 or chat with us online.